Refund Policy
Last updated: September 2026
At Verdix AI ("Verdix"), we are dedicated to providing an advanced, reliable AI audit experience. Payments and billing on Verdix are handled by our online reseller and Merchant of Record, Paddle.com.
1. Digital Goods & Immediate Fulfillment
Because our platform provides immediate access to computational resources, automated AI processing, and instantly downloadable audit reports, completed single audits and consumed credits are generally non-refundable once delivered.
2. Subscriptions & Recurring Billing
- Cancellation vs. Refund: When you cancel an active subscription, recurring billing is halted immediately for future cycles, and you maintain full access until the end of your prepaid period.
- Billing Periods: Payments already processed for the ongoing billing period are not refunded retroactively for partial months or unused credit balances, unless required by consumer protection law or due to a proven technical fault on our side.
3. Eligible Refund Scenarios (Exceptions)
We review and issue refunds on a case-by-case basis in the following circumstances:
- Technical Failures: Platform errors or verified service outages that prevented you from generating or accessing your purchased audit report.
- Duplicate Charges: Accidental double transactions or system errors resulting in duplicate billing.
- Unresolved Billing Issues: Discrepancies reported promptly after an automated charge.
4. European Union & UK Consumers (Statutory Rights)
Under EU/UK consumer regulations, by initiating and consenting to immediate delivery of digital content or services before the expiration of the standard 14-day statutory withdrawal period, you acknowledge that your statutory right of withdrawal ceases once digital execution has commenced. However, this does not affect your legal warranty rights in the event of defective digital content or service failure.
5. How to Request a Refund
To submit a refund request, please contact our support team within 14 days of the transaction:
- Email us at: support@verdix.ink
- Include your registered account email, Paddle Order/Transaction ID, and a brief description of the issue.
6. Processing Timeline
Once approved, refunds are initiated via Paddle.com and credited back to your original payment method (card, PayPal, Apple Pay, etc.) within 5–10 business days, depending on your bank or card issuer.
7. Contact Us
For any billing or policy inquiries, reach out anytime to: support@verdix.ink